FREQUENTLY ASKED QUESTIONS
HOW DO I SHOP ONLINE?
It’s easy – just select the items you want from this website, choose your preferred size, and then add them to your shopping basket. When you have finished shopping, please follow our simple checkout procedure.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
HOW DO I KNOW WHICH SIZE TO CHOOSE?
Please view our size guide stated underneath our products or see our Size Guide.
HOW DO I PAY FOR MY ONLINE ORDER?
We are happy to accept payment using the following card types: Visa, Maestro and MasterCard. You can also pay for your order online using PayPal or Clearpay at our online store checkout page.
WHERE DO YOU DELIVER?
We deliver worldwide! The service is by Royal Mail and postage is estimated based on the weight of the order. For more details, please see our Delivery Information.
HOW DO I TRACK MY ORDER?
All orders are sent under a tracked service using Royal Mail. You will receive an automated email from Royal Mail with your tracking number (please check your junk folder). If you have no received this for any reason please email us at firstname.lastname@example.org with your order number.
CAN YOU DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, simply provide the information at our checkout page for both shipping address and billing address. Your billing address will need to match the address you registered your card to.
WHAT IS YOUR RETURNS POLICY?
Please view our returns policy by clicking here.
HOW DO I RETURN MY ORDER?
Please refer to our returns policy.
WHAT DO I DO IF MY ORDER IS FAULTY OR DAMAGED ON DELIVERY?
We strive to provide the highest standards, but if the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us by registered post – we will reimburse reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment card, Clearpay or the PayPal account used to make the original purchase.
I WOULD LIKE TO RETURN AN ITEM AS A GIFT
When in line with the above terms, in the event that the recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift or exchange the item in the Hit Or Miss store.
CAN I AMEND OR CANCEL MY ORDER?
Once you have submitted your order, we quickly get on with dispatching it to you as quickly as possible. As a result, we may be unable to add or remove items from your order if it has already been processed. If you require any assistance, please email us at email@example.com
WHAT HAPPENS IF THE ITEM I HAVE ORDERED IS OUT OF STOCK?
We have a stock system to maximise accurate stock control. However, in the very rarest of instances we may not be able to fulfil your order. We will let you know as soon as possible and provide you with some alternatives.
WHAT IF I ACCIDENTAL PROVIDE THE WRONG ADDRESS INFORMATION?
We aim to send off orders ASAP. Please let us know so we can amend this and make sure you receive your order to the correct address. If your order has already been dispatched, this falls under the customer’s reasonability and can’t refund this order/resend without knowing the original order is on it’s way back to us. We use a tracked service so we will know the current status of the order.